Vocational Rehabilitation Case Assistant – Toronto

Location: Toronto, ON

Position: CVVRS Vocational Rehabilitation Case Assistant


  • Provide support to the Vocational Rehabilitation programs
  • Receive, review, track and document referral information
  • Coordinate referral information with appropriate parties (both external and internal)
  • Identify client referral source, service guidelines and/or expectations including eligibility for service
  • Convey information and coordinate with different members of the department and organization.
  • Develop assessments of clients, including intake interviews, completion of forms, orient clients to programs
  • Complete follow ups as required
  • Act as a liaison between clients and program staff on status of services
  • Complete assessment outcomes and recommendations
  • Comply with program requirements for client confidentiality of information and records
  • Respond to client complaints and/or concerns and incorporate feedback into service delivery
  • Keep comprehensive customer records, comply with internal and external data requirements


  • Bachelors degree in psychological, social work or a related discipline; or equivalent work experience
  • Experience in data mapping and management as well as detailed administration and report writing experience
  • Knowledge of Government funded disability based services, auto insurance, veterans services and/or the workers compensation system
  • Excellent verbal and written communication skills
  • Computer skills in MS Word, Excel, Windows
  •  Effective negotiation skills
  • Strong records management skills
  • Strong customer service skills
  • Sensitivity to issues/barriers that individuals with disabilities have
  • Ability to communicate in both official languages considered an asset


  • Potential for promotion with gained vocational rehabilitation experience and CVRP designation

Salary Range: $40,886.01

Applications accepted until: position is filled

Send application and resume to:
Name: Rose Weesbach
Position: Program Assistant
Address: 220-885 Don Mills Rd, North York, ON M3C 1V9
Email Address: rweesbach@marchofdimes.ca

March of Dimes Canada is committed to a workforce that is reflective of the diverse populations that we serve. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), and accessibility standards across Canada, March of Dimes Canada will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require any accommodations, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable and accessible.